FAQ

You can use the facilities immediately after completing the enrollment procedures by coming to the gym store during the staff reception hours at each gym.
*Please bring your indoor shoes for immediate use after the enrollment.
Please select your nearest gym from the list of stores.

Please select your nearest gym from the list of stores.
You can enroll on the web from the corresponding gym’s page.
*For the first time, please come to the gym during the staff reception hours to confirm your identification and register your membership card.

●Certificate of Identification
Please bring one of the followings: driver's license, health insurance card, Individual Number Card, passport, Basic Resident Registration Card, alien registration certificate
●Credit card or bank cash card in your name
*If you are under 18 years old, a parental authority must apply for the membership. In this case, identification of the parental authority is required.
●No shoes are allowed in the gym stores.
Please bring your indoor shoes if you wish to train immediately after joining.

You can apply at the gym store where you want to sign up.
Please find your nearest gym from the list of stores.
You can also enroll in advance on the web through our website.
*Please come to the gym during the staff reception hours at the initial registration to confirm your identification and register your membership card.

The age of 16 to under 18 years old
Parental authority’s approval is required.
Available only from 5:00 AM to 10:00 PM.
・Under the age of 16 years old
A parental authority (accompanying person) must also become the member and must accompany the minor age member.
Available only from 5:00 AM to 10:00 PM.

Yes, we do.

For more information, please check here and contact us.

Visitor use varies by gym store.
For details, please contact the relevant gym directly from the store list.

Standard Plan: monthly membership fee 8,800 yen (tax included)

5,980 yen Plan: monthly membership fee 6,570 yen (tax included), etc.

We recommend the 5,980 yen plan, available at all of our locations!

Available at all World Plus gyms!
No enrollment or administrative fees!
No membership card issuance fee for credit card payment!
Free month available! (Varies by gym store.)
Monthly membership fee 6,570 yen (tax included)!

*The condition of application is continuous use for at least 6 months after the membership fee is incurred.

Other plans vary by gym store.

For details, please contact the relevant gym directly from the store list.

You can choose from credit card payment and account transfer (bank debit).

For the 5,980 yen (6,570 yen: including tax) plan, the fee is prorated for enrollment on the 1st, 11th, and 21st of the month.
*There is no daily rate for the Standard Plan.

The current month's membership fee is settled on the 15th of each month.
*The debit date varies by credit card company.
*If the payment is not settled on the 15th, the outstanding amount will be re-settled on the following 1st of the month.
・Account transfer
The date of withdrawal varies by gym store you have registered.
For details, please contact the relevant gym directly from the store list.

It varies depending on the registered gym store.
Please contact the gym store.
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

You can change your payment method.
By contacting the signed gym store, the member can easily register changes through URL.
*Some changes cannot be handled by some URLs, in which case you will need to come to the gym store.
For the members who have already signed up, please refer to "Members → Change Payment Method".
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

You are welcome to visit anytime when our staff is available.
For details, please contact the relevant gym directly from the store list.

It varies by store.
For details, please contact the relevant gym directly from the store list.

It varies by store.
For details, please contact the relevant gym directly from the store list.

All stores have private shower rooms with no charge.
The number of showers varies by store.
*No bath facilities are provided.

It varies depending on the gym store.
For details, please contact the relevant gym directly from the store list.

Many stores have free lockers available.
The availability of private lockers varies by store.
For details, please contact the relevant gym directly from the store list.

Hydrogen water server, tanning machine, rental of shoes, etc.
Availability varies at each store.
For details, please contact the relevant gym directly from the store list.

No, we do not.
Basically, we are open 24 hours a day, 7 days a week.
*Some of our gyms are not applicable. For details, please check the store list for applicable gyms.
*The gyms may close temporarily if it is unable to operate due to various inspections, repairs, or damage caused by natural disasters.

It is not 24 hours.
For details, please contact the relevant gym directly from the store list.

The members can use the facilities anytime in 24 hours a day, 365 days a year.
*Some gyms may not be applicable.
For details, please contact the relevant gym directly from the store list.

Yes, you can use the service at any of our gyms.
*It varies depending on your enrollment plan.
For details, please contact the relevant gym directly from the store list.

Basically, if you enroll in a plan with a low monthly fee, mutual use among the gyms is not available.

Please contact the registered gym.
The members who have registered e-mail addresses can change through URL.
*In some cases, changes cannot be handled by URL.
　In such cases, you will need to visit the gym.

The applicable month for the changed payment method depends on the registered gym store.
For details, please contact the relevant gym directly from the store list.
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

URL for registering a change of payment method will become invalid after 24 hours from the issue.
We will send you URL again.
For details, please contact the relevant gym directly from the store list.
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

You need to visit the gym store where you registered and complete the procedure in person.
*The condition of a request for recess is being enrolled for at least 6 months.
*A maximum of 6 months of recess is possible with a single request.
(Deadline for a recess request: 9th of each month, treated as recess from the 1st of the following month)
Please notify the month to return at a recess procedure and you will be automatically reinstated.
*If you are unable to come due to unavoidable circumstances, please contact the registered gym store.
[Membership Fees during the Recess Period]
The recess fee is 1,100 yen per month (tax included).
For details, please contact the relevant gym directly from the store list.
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

You need to visit the gym store where you registered and complete the procedure in person.
(Deadline for a withdrawal request: 15th of the month prior to the desired month of withdrawal)
*If you are unable to come due to unavoidable circumstances, please contact the registered gym store.
[Withdrawal of the Final Monthly Membership Fee]
・Credit card payment
The final monthly membership fee will be charged to your registered credit card.
　*The debit date varies by credit card company.
・Account transfer
The date of withdrawal varies by gym store you have registered.
For details, please contact the relevant gym directly from the store list.
If you are unable to reach the store, please contact us at
Call center: 0120-002-443 (available hours: weekdays AM9:00～PM6:00)

Yes, we can issue receipts.
For details, please contact the relevant gym directly from the store list.

For canceling the membership within the minimum period of use, you need to pay the monthly fee for the remainder of the membership term. You can apply for withdrawal from the membership after confirming full payment.

If you do not have your own number, please register someone's phone number as an emergency contact.

Even if you did not use the service, you will be charged a monthly membership fee as long as you have registered.

Payment is by credit card or account transfer only.